Chatbot analytics support enterprise scalability, universal security, real-time training, increased adoption, and improved ROI through incremental employee productivity and customer success. Some metrics include: tasks performed, alert notifications sent, number of sessions, average session time etc
https://blog.kore.ai/powerful-bot-analytics-lead-to-intelligent-chatbots

Chatbot analytics support enterprise scalability, universal security, real-time training, increased adoption, and improved ROI through incremental employee productivity and customer success. Some metrics include: tasks performed, alert notifications sent, number of sessions, average session time etc
https://blog.kore.ai/powerful-bot-analytics-lead-to-intelligent-chatbots